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Demandstudiossucks.com • View topic - Travelocity Business International Agent

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Travelocity Business International Agent

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Travelocity Business International Agent

Postby Page1News » Sun Oct 23, 2011 1:14 am

Obviously, I think this a FANTASTIC company to work with, and they offer lots of perks. If you have travel experience and can work the graveyard shift, you should go for it!! :D

http://sabre.hodesiq.com/jobdescription ... 0&Travel=0

Sabre Holdings connects people with the world's greatest travel possibilities by retailing travel products and providing distribution and technology solutions for the travel industry through our three companies: Travelocity, Sabre Travel Network and Sabre Airline Solutions. Headquartered in Southlake, Texas, Sabre Holdings has approximately 9,000 employees in more than 55 countries. Our teams around the world work together to support travelers, travel agents, corporations, government agencies and travel suppliers. Our team members are people who take initiative, are resourceful and innovative, and are passionate about what they do. In return for their hard work and dedication, Sabre Holdings provides our employees with countless learning and growth opportunities, a healthy work-life balance and a fun, yet productive, work environment.

GENERAL DESCRIPTION:
Assist Travelocity Business clients via heavy email and/or phone, with planning all details of domestic and international travel including arranging/booking air, rail, hotel, car and/or alternate ground transportation. Must have strong aptitude/understanding for booking highly complex multiple leg international itineraries. Effectively use all Travelocity Business tools and/or resource tools to ensure consistency and adherence to client travel policies as well as Travelocity Business processes and procedures, such as the use of IRD (International Rate Desk). Communicates with Travelocity Business customers in an energetic, positive and effective manner as necessary to answer customer inquiries via email and/or phone, provide information and complete transactions quickly and accurately. Provide priority wait-listing, preferred seat selection, upgrade management as needed. Recommend to clients efficient and alternate routes, lowest available fares, booking class, exchange rates and travel products/services. Act as a customer liaison between client and contracted and preferred suppliers. Additional responsibilities include, but are not limited to customer service issue follow-up and resolution, visa/passport processing, voids, refunds, exchanges, split ticketing, etc. Consultant will understand client travel policy to advise and encourage policy compliance and consistently provide the highest level of customer service and professionalism.

THIS IS A PERMANENT OVERNIGHT POSITION TO WORK FROM HOME - MONDAY through FRIDAY 10:00PM - 6:45AM.


EDUCATION: High school diploma/GED or equivalent. Associate degree preferred.
EXPERIENCE:
Minimum 5 year corporate and international experience with emphasis on booking practices and theory either in a travel office or call center; experience with one or more GDS systems, ability to read, define and apply International tariff, fare rules, taxes, hub utilization and explicit knowledge/application of International airline contracts.
Extensive knowledge of Native Sabre required. Primary communication will be via email correspondence, must have excellent written and verbal communication skills.
Additional Qualifications/Skills:
Recent corporate travel industry experience in telephone sales and customer service with emphasis on International and back up VIP required and / or Group Travel preferred.
Proficiency preferred using IATA NUC pricing parameters to calculate international base fares and applying related price checks - including Higher Intermediate Points, Back-Hauls, Differentials and other fare check specifications including but not limited to:
Experience in IATA tariff areas, gateways, global indicators and journey types
Experience with Sabre system fare quotes and fare rules to determine outward destination and maximum permitted mileage
Proficient in defining stopovers and determining governing carriers, determining ticket point mileage and excess mileage surcharge, calculating differentials, calculating higher intermediate points, one way minimums and circle trip minimums, read and interpret linear fare calculations
Specific experience and demonstrated high level of skill in reservations, reissues/exchanges, ticketing and customer service.
Knowledge of International rate calculations/taxes preferred.
You can't always get what you want. But if you try sometime, you just might find, you get what you need.
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Re: Travelocity Business International Agent

Postby Page1News » Tue Oct 25, 2011 6:53 am

You can't always get what you want. But if you try sometime, you just might find, you get what you need.
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