Edited to add that I don't want to link to a screenshot of the image on my Flickr, so I'm just pasting the text here. Seems like it's revolt day at DMS!
It’s time for me to say an official farewell. I have held my tongue for long enough about the mismanagement of this company and the treatment of the contractors, but I am done doing so. The latest insult posted by Chai was the final straw.
DMS wants you to believe that their goal now is upping quality, but it’s clear that’s not the case. If quality were the case, then pointing out that DMS did something wrong wouldn’t be grounds for refusing a writer work. I would argue that the most qualified of the contractors who wrote for DMS are the very ones who have the knowledge and the balls to point out the company’s flaws. People who have no options or skills, and those who are terminally lazy, will continue to hang around here waiting for some miracle.
Let’s talk for a moment about what constitutes professional behavior. I’ll give you some of my thoughts about what professional behavior is not:
Professional behavior is not hiring every Tom, Dick and Harry with a computer, telling them they’re professional writers, and convincing them they can make a full-time living doing DMS work alone.
Professional is not lying to your contractors that work is coming but the delay is due to system maintenance, titling backups, etc.
Professional is not pitting writers against editors (some are great; some shouldn’t be allowed to edit a grocery list) and further insulting the “professionals” you hired by giving the editors control of the writers’ pay.
Professional is having a complete set of writing guidelines and enforcing them equally, not siding with CEs when they reject articles for invalid reasons.
Professional is not having a help desk that clearly does not bother to even read the appeal before replying with statements that don’t even apply to the questions asked.
Professional is not approving people for special projects and channels because you like them. If you want quality, put your money where your mouth is.
I enjoyed writing for DMS in the beginning, but I never liked the way DMS staff members look down their noses at writers. Some of us are more qualified than any employee at DMS corporate. Some of us are more successful than anyone at DMS corporate will ever be if they continue to go through life being that delusional and treating people that poorly.
I work full-time as a technical writer and have had eight books traditionally published with three more releasing this year. I have a great relationship with my publisher and love every editor I’ve worked with. I’m certain the problem does not lie with me and my expectations of what the writer/publisher relationship should look like.
The shame of it all is that the unprofessional behavior by DMS is why the “real” writers are gone and not returning. The simple truth is that we have better options. In fact, most of the writers I personally know are turning work down because they’ve got more than they can handle.
So, farewell and good luck getting your “professional” quality with people who can’t get better clients. If my 20+ years of management taught me anything, it was that the people who kissed ass did so to make up for their lack of ability.
To most everyone else – I enjoyed spending these years with you on the forum and wish you all the height of success!
Jana DeLeon

